Shipping policy

Shipping Policy

Thank you for shopping with Direct Pet Supply. Below you’ll find everything you need to know about our shipping process, delivery times, and order handling.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays) after your order is placed. Once your order has been processed, you will receive a confirmation email with tracking information.

Please note that during peak seasons, sales events, or high order volumes, processing times may be slightly longer.

Shipping Time & Delivery Estimates

Because we partner with trusted global suppliers, delivery times may vary depending on your location and product availability.

Estimated shipping times:

United States: 7–15 business days
Canada: 8–18 business days
International: 10–25 business days

Shipping times are estimates and may be affected by customs processing, carrier delays, weather, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected shipping method.
We may offer free shipping promotions from time to time—these will be clearly displayed on our website when available.

Order Tracking

Once your order ships, you will receive an email with a tracking number so you can monitor your delivery status.
Please allow 2–5 days for tracking information to update after shipment.

Multiple Packages

Some orders may arrive in separate packages if items are shipped from different suppliers or warehouses. This is normal and helps ensure faster delivery.

Incorrect Address

Please make sure your shipping address is correct at checkout.
We are not responsible for orders shipped to incorrect addresses provided by customers.

If you notice an error, contact us immediately at asimiagency@gmail.com, and we will do our best to help before the order ships.

Delayed or Lost Packages

If your package is delayed beyond the estimated delivery timeframe, please contact us, and we will assist you.

If a package is confirmed lost by the carrier, we will offer a replacement or refund.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can resolve the issue quickly.

Customs, Duties & Taxes

International orders may be subject to customs fees, import duties, or taxes imposed by your country. These charges are the responsibility of the customer.